Responsible Gaming
at mgbd

mgbd operates exclusively for adults. You must be at least 18 years of age to register an account, make a deposit, place a wager or access any real-money gaming content on mgbd.bet. This policy applies to all players in Bangladesh without exception, regardless of the game type — whether cricket betting, live casino, slots, fishing games or any other product available on the platform.

During account registration, you are required to confirm that you meet the 18+ age requirement by submitting accurate date-of-birth information. mgbd reserves the right to request documentary proof of age at any point during your account lifetime. Acceptable documents include your Bangladesh National Identity Card (NID) and a valid passport. Accounts where age verification cannot be completed will be suspended pending resolution, and any funds held in a suspended account will not be released until identity is confirmed.

We take under-age gambling extremely seriously. If you become aware that a minor is accessing mgbd.bet using your account or device, please contact our support team immediately at [email protected] so that we can take immediate protective action.

One of the most effective responsible gaming tools available to mgbd players is the ability to set personal deposit limits. These limits allow you to define the maximum amount of BDT you are willing to deposit over a defined rolling period, helping you manage your entertainment budget and avoid spending beyond your means.

mgbd offers three deposit limit timeframes — daily, weekly and monthly. You can set limits in BDT directly from the account management section of your mgbd profile. Limit reductions take effect immediately: if you reduce your daily deposit limit from ৳5,000 to ৳2,000, the lower limit applies at once. Limit increases, by contrast, are subject to a mandatory 7-day cooling-off period before they take effect. This asymmetric design is intentional — it ensures that limits remain a genuine protective tool rather than one that can be reversed on impulse.

In addition to deposit limits, mgbd players can set session loss limits and single-bet stake limits where available in specific game formats. If you are unsure how to configure these settings, our support team is available 24/7 to assist you in English.

Sometimes you simply need a break. A time-out is a short-term account suspension that prevents you from logging in, depositing or placing any wagers for a defined period. mgbd offers time-out periods of 24 hours, 7 days and 30 days. During a time-out, your account remains accessible for withdrawal of any remaining balance, but all gaming and deposit functionality is suspended.

Time-out periods cannot be cancelled early once activated. This is a deliberate design choice: the purpose of a time-out is to create a genuine breathing space, not a temporary pause that can be reversed at will. When the selected period expires, your account will be automatically reinstated and you can resume gaming activity.

Time-outs are different from self-exclusion. A time-out is a short-term cooling-off mechanism; self-exclusion is a longer-term protective measure. If you find that time-outs are not providing sufficient protection, we strongly encourage you to consider the self-exclusion programme described in the next section.

To activate a time-out, log in to your mgbd account and navigate to the Responsible Gaming section of your account settings, or contact our support team directly at [email protected]. Our team can activate a time-out on your behalf within minutes, any time of day on Bangladesh Standard Time (UTC+6).

Self-exclusion is mgbd's most comprehensive player protection tool. It is designed for players who feel that their gambling has become, or is at risk of becoming, a problem. When you self-exclude, your account is closed and you are blocked from opening a new account on mgbd.bet for the duration of the exclusion period.

mgbd offers self-exclusion periods of 6 months, 1 year, 3 years and permanent exclusion. All self-exclusion requests are processed by our support team and take effect within 24 hours of your request being confirmed. During the exclusion period, your account cannot be reactivated under any circumstances — not even on request. This firm stance exists to protect you at the moment you need it most.

What Happens When You Self-Exclude

• Your mgbd account is immediately closed and all login access is revoked.
• Any remaining balance in your account at the time of exclusion will be returned to you via your registered payment method (bKash, Nagad, Rocket, Upay or Dutch-Bangla Bank).
• Any pending bonus funds or free bet credits will be forfeited upon exclusion.
• Your personal data is retained in accordance with our Privacy Policy to ensure that you cannot open a new account during the exclusion period.
• mgbd will make reasonable efforts to prevent you from receiving marketing communications for the duration of your exclusion.

How to Request Self-Exclusion

To begin the self-exclusion process, contact our English-language support team by email at [email protected] and state clearly that you wish to self-exclude, along with your preferred exclusion period. Our team will guide you through the process and confirm the exclusion within 24 hours. You do not need to give a reason, and our team will handle your request with complete discretion and empathy.

If you believe that gambling is becoming a problem for you or someone you care about, the most important thing you can do is reach out for help. mgbd's support team is available 24 hours a day, 7 days a week via [email protected], and all responsible gaming requests — including time-outs, deposit limit changes and self-exclusion — are handled with the highest priority.

You do not need to be in crisis to contact us. If you simply want to discuss your gaming habits, understand the tools available to you, or make a precautionary change to your account settings, our team is happy to help in plain English at any time.

mgbd takes its responsibility to prevent under-age access to gambling content very seriously. While mgbd's age verification systems are designed to prevent minors from registering accounts, we also encourage parents and guardians in Bangladesh to take proactive steps to prevent children from accessing gambling websites on shared devices or household internet connections.

Recommended Steps for Parents and Guardians

• Never share your mg bd account credentials, username or password with any minor in your household.
• Log out of your mgbd account fully after every session on any shared device.
• Use parental control software on shared computers, tablets and smartphones to restrict access to gambling websites.
• Enable content filtering features provided by your internet service provider (ISP) or mobile network operator in Bangladesh to block gambling-related content at the network level.
• Store devices securely and use PIN or biometric locks to prevent unauthorised access by children.
• Have an open conversation with children about the risks of gambling and why it is an adults-only activity.

If you believe a minor has accessed mgbd.bet through your account, contact our support team immediately at [email protected]. We will investigate promptly, suspend the account if necessary, and work with you to ensure appropriate protective measures are in place going forward.

mgbd uses SSL encryption and secure account authentication to prevent unauthorised access. We will never knowingly allow a minor to use the platform, and any account found to belong to a person under 18 years of age will be permanently closed without exception.