Privacy Policy
of mgbd

1.1 Information You Provide Directly

When you register for a player account on mgbd, we collect the personal information you submit through the registration form. This includes your full legal name, date of birth, residential address, email address and Bangladesh mobile number. You may also provide this information when contacting our support team, submitting a KYC (Know Your Customer) verification request, or updating your account profile.

During the KYC verification process, you may be required to submit copies of government-issued identification documents such as your Bangladesh National Identity Card (NID) or passport, along with proof of address and evidence of ownership of the payment method you use on the platform. These documents are handled with the highest level of confidentiality and are used solely for identity verification purposes.

1.2 Information Collected Automatically

When you access mgbd.bet, our systems automatically collect certain technical data about your device and browsing session. This includes your IP address, browser type and version, operating system, device identifiers, the pages you visit on our platform, the time and duration of each visit, and the referring URL through which you arrived at mgbd.bet. This data is collected through server logs, cookies and similar tracking technologies as described in Section 4 of this policy.

1.3 Gaming and Transaction Data

We maintain detailed records of all activity conducted through your mgbd account, including the games you play (slots, fishing games, cricket betting markets, live casino tables), the amounts wagered and won on each session, deposit and withdrawal transactions including the payment method and amounts in BDT, bonus offers claimed and wagering progress, and any sports betting selections placed on BPL, IPL, T20 World Cup or other cricket markets. This data is essential for account management, dispute resolution, fraud prevention and responsible gaming monitoring.

1.4 Communications Data

If you contact the mgbd support team via email at [email protected] or through any in-platform messaging feature, we retain records of that correspondence. This includes the content of your messages, the date and time of communication, and any attachments or documentation you provide. These records are used to manage your support request, improve our service quality and maintain an audit trail of interactions.

1.5 Data from Third Parties

In limited circumstances, mgbd may receive information about you from third-party sources. These include our game providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe and Ezugi) where a technical event in their platform affects your account, and payment processing partners (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank) where transaction confirmation or dispute data is shared with us. Any data received from third parties is handled in accordance with this Privacy Policy.

mgbd processes your personal data for the following specific purposes. We collect only the data that is necessary for each stated purpose and do not use your information for any undisclosed reason.

mgbd does not use automated decision-making processes that produce legal or similarly significant effects on players without human oversight. Where automated systems flag an account for review (for example, a fraud detection algorithm), a member of the mgbd team will manually review the case before any account action is taken.

With respect to promotional communications: if you have opted in to receive marketing emails from mgbd regarding new games, bonus offers, BPL season promotions or seasonal campaigns (such as Eid or Pohela Boishakh specials), you may withdraw that consent at any time by contacting [email protected]. Withdrawal of marketing consent does not affect the processing of your data for account management or legal compliance purposes.

3.1 Third-Party Service Providers

mgbd works with a limited number of trusted third-party service providers who process personal data on our behalf in order to operate the platform. These include game content providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi), payment processing partners (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank), identity verification and KYC technology providers, and platform infrastructure and hosting services. All third-party processors are bound by data processing agreements that require them to handle your data only as instructed by mgbd and to maintain appropriate security standards.

3.2 No Sale of Personal Data

mgbd does not sell, rent, license or trade your personal data to any third party for their own marketing or commercial purposes. Your data is not a commodity on this platform. The only third parties who receive your personal data are those listed above who require it to fulfil a specific operational function.

3.3 Legal Disclosure

mgbd may disclose your personal data to law enforcement agencies, regulatory authorities, courts or other public bodies where we are legally required to do so. This includes disclosures made in response to valid legal process such as a court order, or where disclosure is necessary to prevent, detect or investigate financial crime, fraud or money laundering. In such cases, mgbd will disclose only the minimum data required to satisfy the legal obligation.

3.4 Business Transfers

In the event that mgbd undergoes a merger, acquisition, corporate restructuring or sale of assets, your personal data may be transferred as part of that transaction. Where such a transfer occurs, mgbd will take reasonable steps to ensure that your data continues to be protected in accordance with the standards described in this Privacy Policy. You will be notified of any material change in data controller as a result of such a transaction.

4.1 What Are Cookies

Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember information about your visit — such as your preferred language, login state and session activity — to make your next visit easier and the site more useful to you. mgbd uses cookies and similar technologies (including local storage and session tokens) to operate and improve the platform.

4.2 Types of Cookies Used by mgbd

4.3 Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to refuse all cookies, accept only certain types, or delete existing cookies. Please note that disabling strictly necessary cookies will prevent you from logging in to your mgbd account, as session management depends on these cookies. Disabling functional cookies may affect your platform experience (for example, your language preference may not be remembered between visits).

mgbd does not use third-party advertising cookies or any tracking technology designed to follow your activity on other websites beyond mgbd.bet. Analytics data collected is used solely for internal platform improvement purposes and is not shared with advertising networks.

mgbd employs a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration or disclosure. Our approach to data security is multi-layered and reviewed on a regular basis.

• Encryption in transit: All data transmitted between your browser and mgbd.bet is protected using TLS 1.3 encryption. Our SSL certificate ensures that data cannot be intercepted by third parties during transmission.
• Encryption at rest: Personal data and financial records stored in mgbd's databases are encrypted using AES-256 encryption, one of the strongest symmetric encryption standards available.
• Access controls: Access to systems containing personal data is restricted to authorised mgbd personnel only. Access is governed by role-based permissions and requires multi-factor authentication for all administrative accounts.
• Internal data minimisation: mgbd staff access only the minimum data required to perform their specific function. Support agents can view account details relevant to a support case; they do not have access to full payment card numbers or government ID document images beyond the KYC verification workflow.
• Security monitoring: mgbd's infrastructure is monitored continuously for anomalous activity, intrusion attempts and data exfiltration signals. Automated alerts trigger a human review of any detected anomaly.
• Data breach response: In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, mgbd will notify affected players without undue delay and take immediate steps to contain the breach and mitigate its impact.

While mgbd takes every reasonable measure to protect your personal data, no internet-based service can guarantee absolute security. You are responsible for keeping your account credentials confidential and for logging out of your mgbd account when using shared or public devices. If you suspect your account has been compromised, contact [email protected] immediately.

mgbd retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:

When the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be attributed to any individual. Anonymised and aggregated data (for example, aggregate statistics about game popularity or peak usage times) may be retained indefinitely as it no longer constitutes personal data.

If you request deletion of your account and personal data before the end of a statutory retention period, mgbd will suppress your data from active systems and restrict its use to the minimum necessary to comply with the relevant legal obligation, rather than deleting it outright until the obligation expires.

As a player on the mgbd platform, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected]. We will acknowledge your request within 5 business days and aim to fulfil it within 30 calendar days.

• Right of Access: You may request a copy of all personal data that mgbd holds about you. We will provide this in a clear, structured format.
• Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update certain details (such as your email address or contact number) directly within your account settings.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent and there is no overriding legal basis for continued processing, or where the data has been processed unlawfully. Note that certain data must be retained for the statutory periods described in Section 6 above; in these cases we will restrict rather than delete the data.
• Right to Data Portability: You may request that we provide your personal data in a structured, commonly used, machine-readable format (such as CSV or JSON) so that you can transfer it to another service.
• Right to Restrict Processing: In certain circumstances — for example, where you contest the accuracy of your data or have objected to processing — you may request that we restrict processing of your data while the matter is resolved.
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on legitimate interest, including profiling for fraud detection purposes. mgbd will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place before the withdrawal.

8.1 Contacting mgbd About Privacy

If you have any questions about this Privacy Policy, wish to exercise a data right, or want to report a privacy concern, please contact the mgbd support team in English at:

[email protected]

Our English-language support team operates 24 hours a day, 7 days a week on Bangladesh Standard Time (BST, UTC+6). We aim to acknowledge all privacy-related enquiries within 5 business days.

8.2 Updates to This Policy

mgbd reserves the right to update this Privacy Policy at any time. When material changes are made, the updated policy will be published on this page with a revised effective date. Where the changes are significant, mgbd will notify registered players via email or through an in-platform notification. Your continued use of the mgbd platform after any update to this policy constitutes your acceptance of the revised terms.

We encourage you to review this Privacy Policy periodically to stay informed about how mgbd collects, uses and protects your personal data. The English-language version of this policy is the authoritative version.